Last updated: 1 January 2026
These Terms and Conditions ("Terms") apply to your use of the Novoria website at novoria.cfd and to general interactions with Novoria’s boutique hotel and hospitality services. By visiting our website, submitting an enquiry, or engaging with our services, you agree to these Terms.
Novoria is a boutique hotel and hospitality group based in Lisbon, Portugal. We curate character-led stays, hospitality experiences, destination recommendations, reservation enquiries, and guest services across selected European locations.
The content on this website is provided for general information, inspiration, and enquiry purposes only. Property descriptions, imagery, availability references, prices, packages, amenities, and experience details may change without notice and should be confirmed directly with Novoria before making travel plans.
You may not copy, reproduce, publish, distribute, modify, or commercially use any website content, imagery, branding, layouts, written materials, or design elements without our prior written permission. Interactive features such as enquiry forms and reservation tools are provided to help visitors contact Novoria.
Reservation enquiries do not create a confirmed booking until availability, pricing, guest details, and any required deposit or payment terms are confirmed in writing by Novoria or the relevant property team.
Specific booking terms, cancellation policies, check-in and check-out times, deposit requirements, taxes, resort fees, and property rules may vary by destination, property, package, season, or third-party partner. Those specific terms will apply where they are provided.
Prices for rooms, packages, private stays, curated experiences, group bookings, and hospitality services may vary by date, season, demand, room category, guest count, and selected inclusions. Quoted prices are subject to confirmation before booking.
Where payment is required, invoices or booking confirmations will state the due date, currency, accepted payment methods, taxes, deposits, and cancellation conditions. Novoria may pause or cancel services where required payments are not received on time.
Guests are responsible for providing accurate contact information, travel details, guest numbers, special requests, accessibility needs, dietary requirements, and any information needed to prepare the stay.
Guests must respect property rules, local laws, staff instructions, quiet hours, safety procedures, and other guests. Novoria may refuse service, cancel a stay, or remove guests where behaviour is unsafe, unlawful, disruptive, or damaging.
Novoria treats guest information, reservation details, personal preferences, travel plans, and special requests with care and discretion. Limited information may be shared with property teams, hospitality partners, transport providers, dining venues, wellness providers, or service partners where needed to fulfil a guest request.
Novoria retains ownership of its name, logo, website content, photography, written materials, hospitality concepts, guest experience materials, brand elements, and other intellectual property unless otherwise agreed in writing.
Guests and website visitors may not use Novoria branding, photography, content, or materials for commercial purposes without prior written consent.
Novoria may help coordinate third-party services such as transport, dining, wellness sessions, tours, guides, event providers, or local experiences. These services may be subject to the separate terms, availability, pricing, safety standards, and cancellation policies of the relevant provider.
Novoria is not responsible for delays, cancellations, service changes, accidents, losses, or issues caused by third-party providers, except where required by applicable law.
Novoria aims to provide accurate information and attentive hospitality support. To the extent permitted by law, we are not liable for indirect, incidental, consequential, or loss-of-opportunity damages arising from website use, travel disruption, unavailable services, third-party performance, or guest decisions based on general website content.
Website content is provided "as is" without a guarantee that access will always be uninterrupted, error-free, or fully up to date.
Neither party will be responsible for delays, cancellations, or failures caused by events beyond reasonable control, including extreme weather, natural disasters, public health events, government actions, strikes, transport disruption, supplier failure, cyber incidents, utility outages, or infrastructure problems.
These Terms are governed by applicable Portuguese law unless a specific booking confirmation or service agreement states otherwise. Where legally permitted, disputes relating to these Terms will be handled by the competent courts in Lisbon, Portugal.
Novoria may update these Terms from time to time to reflect changes in our website, hospitality services, booking practices, legal requirements, or guest policies. Updated versions will be posted on this page with a revised date.
For questions about these Terms, contact [email protected] or write to Novoria, Rua Augusta 120, Lisbon.